What is CIP Media Services (CMS)?

What is CIP Media Services (CMS)?

Users must have an Active CIP Portal and CIP Storage Subscription in order to use the CMS feature

Often times users receive files from outside organizations and are required to add it to the case in STAC. However, depending on the file extension it might not be playable on the browser.

We have added a feature called CMS (CIP Media Services).

This is going to allow users to send a file that was not playable in the browser to the CIP Storage and the CIP Portal can then convert that file into a playable file within STAC.

How to use CMS?

If a file is added to STAC and there is no preview available, then the user can send the file to be converted to an extension that is playable in STAC.
To send a record to be converted, go to Right click menu > CIP Portal Media Services > Convert to preview media

If the file being converted is local, then STAC will grab the file and upload it to CIP Storage and removed from the local storage. This process is controlled by the CIP Portal Upload Job.

The actual image conversion process is then done by the CIP Portal Job.

Once the user selects the option to Convert the file, if the file has not been converted before and the extensions are allowed, then the user will get a confirmation that the image is starting the conversion process. 

To know when the record is finished with the conversion, users can see the status of the Image conversion in the Image Log, once the description says CIP Portal CMS - Completed, then the image will automatically be displayed in the Image Preview.

If a user needs to download an image after it was Converted, the user will be downloading the original format, not the converted format!

How to check the status of CMS - Media Services?

To check the status of the CIP Media Services, users can either go to the Image tab and see the updates directly in the Image log or they can search using the CIP Portal Status Search in the Search menu.

If users are checking on multiple CMS conversion or are attempting to cancel the conversion, we recommend that they use the CIP Portal Status Search.
Users can filter for CMS by setting the Portal Type=CMS - CIP Media Services.

The CIP Portal Status Search is where users can cancel an Image conversion and see the related error message for the conversions that failed.

STAC will not allow to reconvert a file, even if the conversion failed

Accepted Extensions for CMS - Media Services

Images
HEIC	HEIF	NEF	TIF
TIFF

Audios/Videos
AVI	DIVX	FLV	M4V
MJP	MJPEG	MKV	MOV
MPEG	MPG	OGM	TS
VOB	WMV

Some audio/video files may fail to be converted due a codec restriction even when the extension is allowed.

Common Errors

1. MEDIA CONVERSION - INVALID INPUT -THE INPUT FILE COULD NOT BE READ: This error states that the file cannot be converted due a codec restriction that CMS cannot handle at the time.

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