1. Score Sheet Import Behavior
CIP Explanation
Not a template-style import like STAC 2
If behavior changes:
Status
2. Copy/Paste Behavior Change (Upcoming Release)
Change Announced
Applies To
Current behavior causes:
CIP Position
Better to:
3. Copy/Paste Session Limitation (Clarification)
Example
Explanation
4. Microsoft Authentication (Azure / Entra Integration)
Requirements
Key Setup Components
Critical Requirements
Behavior
Flexibility
Can mix:
5. Microsoft Email Provider – Key Limitations
1. “From Name” Limitation
Status
2. Calendar Sync Issue (Provider Change)
When switching providers:
Impact
6. Portal / Authentication Troubleshooting Insight
Common Issue Identified
Resolution
Ensure emails match exactly
7. Case Entry – Missing Offense End Date
Workaround
Use Required Events
Status
8. Class Field Placement in New case Wizard
Request
CIP Response
9. Required Events – Reopen Scenario Limitations
Issue
Current Limitation
Status
10. Field Visibility / UI Customization Request
Issue
Current State
Not supported
Future Direction
Planned after:
Score Sheets
Q: Why does score sheet import bring over old case data?
A: Because STAC 3 import functions as a full duplication, not a template-based
import like STAC 2.
Q: Will this behavior change?
A: Under review, but no changes expected in the immediate next release.
Copy / Paste
Q: Can I paste data into an existing record?
A: No (upcoming change). Paste will only be allowed when creating new records.
Q: Why is paste being removed for edits?
A: To prevent overwriting data, validation issues, and inconsistent records.
Q: Why doesn’t paste work between tabs?
A: Copy/paste is session-based. Each tab is a separate session.
Microsoft Authentication
Q: What is required for Microsoft login?
A:
Q: Can we use Microsoft login and SMTP email?
A: Yes. Authentication and email providers can be different.
Q: Does Microsoft authentication require HTTPS?
A: Yes. It will not work over HTTP.
Microsoft Email
Q: Why is the agency name not showing in emails?
A: Microsoft Graph overrides the “From Name” with the account name.
Q: Is this a STAC issue?
A: No. This is a Microsoft limitation.
Calendar Issues
Q: Why are calendar cancellations failing after switching
providers?
A: Because provider hash values change, and old events cannot be matched.
Case Entry / Fields
Q: What happened to Offense End Date?
A: Not included in STAC 3. Use required events as a workaround.
Q: Can we move fields like “Class” earlier in the wizard?
A: Not currently. Future customization may allow this.
Q: Can we require different events based on reopen type?
A: No. Required events are currently only tied to case type.
Customization
Q: Can we hide fields during case entry?
A: Not currently. Planned for future enhancement.