1. Upgrade Status & Deployment Coordination
After-Hours Upgrade Clarification
Hosted
agencies do not need to update during business hours.
CIP
performs upgrades after hours.
Upgrade
requests must be submitted through the Helpdesk portal using the Classification=Release Update specifying:
Agencies
are expected to:
2. Session Timeout & Login Error
Resolution
Session
timeout controlled under:
Setup → Configuration →
Security Options → Maximum Session Lifetime
Default:
30 minutes
Maximum:
720 minutes
Thomas
to submit screenshot of error for review.
3. List Management – “Remove from List” Behavior Change
In
STAC 2, users could remove items from any result list.
In
STAC 3, “Remove from List” requires “Add to List” toggle to be enabled.
CIP Explanation
4. Document Merge & Error Display Issue
Status
5. Charge Language Display
Discussion
Current
implementation uses a static field.
Concern:
charge language stored separately from official statute document language.
Risk:
language drift if not updated in both places.
6. Charge Sequence Editing – Major Discussion
Current STAC 3 Behavior
Users
must create a new sequence when modifying a charge.
No
option to “edit without new sequence” for standard users.
Administrative
override function not yet implemented (but planned).
Agency
Concerns
Agencies (SA12,
SA19, SA14, SA5, etc.) raised:
Frequent
clerical charge entry errors.
Placeholder
charges used while awaiting statute updates.
Generic
charges replaced with correct statute.
Need
to correct sequence 0 without creating artificial history.
Data
Transparency errors when incorrect sequence 0 reported.
CIP Position
advocated for:
Key argument:
History protects the office. Silent edits can create
document inconsistency issues.
Further discussion to occur in follow-up session.
7. Image Viewing & PDF Concatenation
Ability to:
STAC 3 already supports:
Print
(temporary concatenation in browser)
Carousel
preview navigation
Mixed
file-type preview (Word, PDF, images)
Key Clarification
STAC
2 generated a persistent file when concatenating.
STAC
3 performs server-side temporary rendering.
Carousel
preview does not generate stored file.
Potential Enhancement
8. Subpoena Merge – Multiple Date Selection
STAC 2:
STAC 3:
Status
Known
issue.
Ticket
already exists.
CIP
to review.
9. DOC vs DOCX Templates
Difference in handling .DOC vs .DOCX templates?
Answer
Agencies encouraged to migrate to DOCX.
10. Case Wizard – Default Field Focus
New Case Wizard cursor does not land on first logical field
(Open Date / Received Date).
CIP Response
11. User
Adoption & STAC 3 Usage Metrics
Circuit Concerns
User
familiarity with STAC 2.
Users
revert when encountering errors.
Reports
not fully stable in some circuits.
Feature
parity concerns.
CIP Position
STAC
3 core functionality is largely stable.
Broader
usage helps surface real-world issues.
Not
forcing STAC 2 shutdown yet.
offered to provide usage metrics to agencies.
Q&A Summary
Q: Do hosted agencies need to perform STAC upgrades
during business hours?
A: No. CIP performs hosted upgrades after hours.
Agencies should:
Submit
upgrade requests through the portal.
Specify
Test vs Production.
Upgrade
Test first, validate, then proceed to Production.
Q: Do STAC 2 and STAC 3 need to be on the same version?
A: Yes. STAC 2 and STAC 3 must remain version-aligned
to avoid functionality inconsistencies.
Q: Why are some agencies experiencing login or timeout
errors?
A: Session timeout is controlled in:
Setup → Configuration → Security Options → Maximum Session
Lifetime
Q: Why can’t I remove items from a search result list
like I could in STAC 2?
A: In STAC 3, users can still use the “Remove from List” option, but the List toggle needs to be enabled.
Why this changed:
In
STAC 2, every search created a hidden server-side list.
This
increased memory usage.
STAC
3 separates searches from intentional saved lists for performance
optimization.
No change planned at this time.
Q: Why does STAC 3 show merge errors in a small corner
notification instead of a full message like STAC 2?
A: This is not expected behavior.
If occurring in RC3 without the latest patch, submit a ticket. CIP will review
error rendering logic.
Q: Why must users create a new charge sequence when
correcting a charge in STAC 3?
A: STAC 3 enforces sequence creation to preserve
audit integrity and protect document consistency.
Silent edits can:
Q: What if the charge error is purely clerical?
A: Agencies raised valid concerns about:
Resolution direction:
Administrative
override function will be implemented.
Standard
users must still create new sequences.
CIP
reviewing Data Transparency logic (sequence 0 vs most recent vs disposed
filtering).
Q: Can we select multiple images and open them as one PDF
without permanently concatenating them?
A: Yes, partially.
STAC 3:
Uses
temporary server-side rendering.
“Print”
function concatenates for preview only.
Carousel
allows multi-file navigation.
No
permanent file is created unless user downloads.
Q: Can carousel preview be limited to selected images
only?
A: Currently it previews the entire folder.
Enhancement request suggested – submit ticket.
Q: Why does STAC 3 default to the most recent subpoena
date instead of allowing dropdown selection like STAC 2?
A: Known issue.
Ticket already exists. CIP reviewing workflow.
Q: Should agencies use DOC or DOCX templates?
A: DOCX is preferred.
Reasons:
Both are supported.
Q: Why doesn’t the Case Wizard cursor default to the
first logical field?
A: It should.
This is basic UI expectation and will be reviewed.