1. STAC 3 Upgrade Status & Deployment Issues

• explained upgrade failures often occur when:
• Upgrades are run under different Windows/user accounts
• Accounts lack required permissions on application folders
• Action: will review the upgrade logs submitted by Circuit.

• Issue: In STAC 3, hyperlinks in custom summary screens open in the same browser tab, unlike STAC 2 where they opened in a new tab.
• Impact: Users lose their case list when navigating back.
• Explanation: STAC 3 renders reports as PDF only; hyperlink behavior is controlled by Crystal Report configuration, not STAC itself.
• Related Known Issue: Some hyperlinks are being cut off in STAC 3 PDFs; CIP is investigating.

• STAC 3 allows configuration to search dropdowns by:
• Code only
• Code + description
• Feedback: Users expressed strong approval, noting it eases the transition for users accustomed to STAC 2.

• Link to Folder:
• Not currently available
• Coming in the January 16 release
• Link to File:
• Existing linked files continue to function
• Creation of new linked files will not be supported

• Strong caution against continued reliance on linked files/folders:
• No image review
• No audit trail for added/removed files
• Discovery risks when folder contents change
• High vulnerability to data loss and encryption events
• Recommended Alternative:
• Use STAC 3’s image storage + alternate storage configuration for large files
• Maintain discovery control without duplicating storage

• Emails uploaded into STAC 3 sometimes expand from 1 page to multiple pages when converted to PDF.
• Likely causes:
• HTML formatting
• Embedded images
• Signature blocks
• Page break interpretation during conversion

• (SA19) will:
• Submit affected emails
• Create a ticket for investigation
• CIP will compare HTML vs. plain-text handling and review recent fixes.

• Maximum session lifetime: Up to 720 minutes
• Additional relevant settings:
• Password expiration (can be extended, e.g., 999 days)
• “Keep viewed cases” duration (recommended increase to 180 days)

• Request: Add an “Image Added By” column to Image Review (as in STAC 2).
• Use Case: Helps route PD-submitted images to correct internal staff.
• Response: CIP will verify whether the column already exists and add it if missing.
• Additional Guidance: Reviewer assignment should primarily be handled via image triggers, not manual reassignment.

• STAC 3 statute grid does not show the Comment field as it did in STAC 2.
• Comment content is now visible in the Details panel, not the grid.

• CIP suggested consolidating:
• Comment
• Special Instructions
• Rationale:
• Reduces confusion
• Improves attorney usability
• Aligns with modern best practices

• Issue: Arresting officer field missing in STAC 3 summary reports.
• Some summary data appeared after ~24 hours, causing confusion.
• CIP clarified:
• No timing delay exists
• Data should populate immediately

• Issue: Editors (case notes, documents) do not show when:
• Bold
• Highlight
• Other formatting tools are active
• Request: Visual indicator for active formatting.

• Users struggle to remove highlighting cleanly.
• Using white highlight is unintuitive.
• CIP will review UI improvements for future versions.

• Users with dozens of saved lists risk:
• Outdated case sets
• Misleading results
• CIP strongly recommended:
• User Queries (dynamic, real-time)
• Tags
• List hygiene (naming conventions, cleanup)

• Avoid adding defaults that imply correctness.
• STAC 3 aims to prevent reinforcing inefficient legacy workflows.

• asked about deleting unused tags.
• CIP will confirm whether tag deletion is included in the current or upcoming version.

• CIP highlighted a Helpdesk KB article explaining:
• Valid column naming for summary pages
• Disallowed characters
• Importance of using caption fields instead of SQL aliases
• Agencies experiencing missing summary data should review and update queries accordingly.

Questions & Answers