• CIP reiterated that STAC 2 and STAC 3 must be upgraded together.
• STAC 2 applies required database changes that STAC 3 depends on.
• Upgrading only one STAC can cause:
• Required fields appearing incorrectly
• Case wizard errors
• “Bad Request” / session-related errors
• Inability to open new cases

• Multiple agencies reported being on:
• STAC 2 upgraded but STAC 3 not yet upgraded
• STAC 3 upgraded without the latest patch
• Agencies upgrading both STACs together reported fewer issues.

• During this stabilization phase, both STACs must always be upgraded together.
• Patches are version-dependent; applying a patch to the wrong base version can cause mismatches.
• STAC 2 upgrades drive the database state that STAC 3 relies on.

• SA8 reported users unable to merge documents in STAC 3:
• Merge process spins indefinitely
• Preview panel errors (“URL parse is not a function”)
• Issue affected some users but not others

• CIP suggested:
• Testing from another workstation
• Using Incognito mode to rule out browser extensions
• noted a known preview issue addressed in the latest patch.

• CIP strongly recommended upgrading both STAC 2 and STAC 3 with the latest patch.
• If issues persist after patching, CIP requested follow-up tickets.

• Mandatory events:
• Trigger correctly on New Case
• Do not trigger consistently on:
• Transfer Wizard
• Reopen Case workflows

• Changes to required events rely on updated database structures.
• Unsynchronized upgrades can cause:
• Mandatory events not firing
• Events appearing incorrectly as required

• Agencies were asked to submit tickets immediately for:
• Transfer Wizard mandatory events
• Reopen Case mandatory events
• CIP indicated these were not addressed in the current patch but could be patched if confirmed. (The transfer case wizard issue was patched on RC-3.2)

• Some agencies reported intermittent “Bad Request – undefined” errors:
• Occurred during normal workflows (directory edits, case entry)
• Required users to log out to clear

• Explained the issue is caused by:
• Duplicated browser tabs
• Session conflicts between tabs

• Issue was fixed in the latest STAC 3 version.
• Users should:
• Avoid duplicate tabs
• Refresh rather than log out
• Agencies asked to confirm resolution after upgrading.

• Some Circuits rely heavily on linked files for:
• File-by-file attorney review
• Proprietary media formats
• Multi-county NAS replication strategies
• Linked files are used intentionally instead of folders to:
• Control discovery decisions
• Avoid bulk folder disclosure

• Linked files:
• Rely on user-accessible folders
• Are vulnerable to deletion/encryption
• Create discovery and audit risks
• CIP is attempting to move agencies toward centralized, streamed storage.

• Linked folders will remain supported.
• Linked files are discouraged but not removed.
• CIP acknowledged agency constraints and agreed to:
• Reevaluate options
• Continue discussion before making final decisions

• Agencies using hosted storage reported missing thumbnails in icon view.

• Thumbnails are disabled for cloud-stored files to avoid:
• Performance degradation
• Large streaming overhead in cases with high image volume
  
• Thumbnails are only viewable for local files

• Agencies praised the ability to save score sheets directly as images.

• Image Date field is required and appears at the bottom of the screen.
• Users missed the field due to screen size and could not save.

• Default Image Date to current date, matching Image tab behavior.

• Requested ticket submission for review.

• Ability to make Class a required field in the New Case Wizard.

• Confirmed as a future enhancement.
• Planned first for Case Wizard, then extended to other screens.

• When using drag-and-drop image upload:
• File sometimes remains listed after “Save and Add Another”
• Fields clear, but file persists

• Issue was corrected in Patch RC-3.2

• Users unable to highlight/copy agency numbers in Custom Summary View.

• Switching Summary View to Preview Mode allows text selection.
• If further limitations remain, CIP requested a ticket.

• CIP reported low STAC 3 usage metrics across agencies.
• Target goal: ~30% user adoption by end of month.

• Move toolbar from left → top to resemble STAC 2 Menu
• Encourage users to:
• Right-click everywhere
• Run STAC 2 and STAC 3 side-by-side
• Trim unnecessary columns and personalize layouts
• Use “Try STAC 3” button (optional feature)

• Agencies are creating:
• Internal videos
• Customized guides based on CIP KB
• CIP encouraged sharing materials via Community Board.

• Most agencies have transitioned from SMTP to Microsoft Graph.
• Benefits include:
• SSO
• MFA support
• Improved security
• Microsoft will eventually deprecate SMTP.

• CIP offered assistance with:
• Setup
• Demonstrations
• MFA configuration

Questions & Answers